QuietPlay is provided as a managed service. The device is included with your subscription and always remains the property of EVREN Design Co. LLC.
1. 30-Day Money-Back Guarantee
New QuietPlay Managed Service subscriptions are backed by our 30-Day Money-Back Guarantee. If you're not satisfied within the first 30 days of installation, contact us and we'll refund your initial monthly service charge and waive the Early Termination Fee once the equipment is returned in good working condition.
2. How to Cancel & Return Equipment
- Email info@evrendc.com or call (260) 316-9015.
- We provide prepaid return packaging and arrange return pickup.
- Pack the tablet, enclosure, cabling, and accessories using the packaging provided.
- Have the equipment ready for pickup within 10 business days.
3. Refund Processing
Once we receive and inspect the returned equipment, any applicable refund is issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.
4. Subscription Refunds
The QuietPlay Managed Service ($89.99/month per device) is billed monthly in advance. Cancellation stops future billing; partial-month refunds are not typically issued, but we handle exceptional cases individually — please reach out. Canceling during the initial 12-month term is subject to the Early Termination Fee described in our Subscription Agreement.
5. Damaged or Defective Equipment
Equipment that fails through normal use is repaired or replaced at no additional cost as part of the Managed Service. You may be responsible for loss, theft, intentional damage, unauthorized modification, or failure to return the equipment.
6. Non-Refundable Items
- Custom-branded enclosures or content produced to your specifications.
- Monthly service charges for periods already delivered.
- Charges for equipment damaged due to misuse, liquid damage, theft, or unauthorized modifications.
7. Contact
Questions about cancellation or a refund? Email info@evrendc.com.