QuietPlay is provided as a managed service. The device is included with your subscription and always remains the property of Evren Design Co. LLC.
1. Annual Fees Are Prepaid
New QuietPlay agreements are 12-month terms billed annually in advance. Annual service fees are nonrefundable after service activation, except where required by law or where Evren Design Co. LLC fails to meet its obligations under the agreement. No refund is issued for the unused portion of a term.
2. Before Activation
The 12-month term begins when your QuietPlay device is installed and activated. If you cancel after paying but before installation and activation, contact us and we will refund the full amount paid, including any custom branding, content, or enclosure work already started. Customization included in a standard QuietPlay order is part of the annual fee and is covered by this refund. Only charges you separately authorized, that were clearly disclosed to you as separate before purchase, may be treated differently, subject to applicable law.
2A. If EVREN Cannot Deliver
If Evren Design Co. LLC cannot install and activate your service, the term never starts and you receive a full refund of everything paid. If, after activation, EVREN materially fails to provide the agreed service and does not correct the problem within a reasonable time after written notice, you may end the agreement and receive a prorated refund of prepaid fees for the remaining unused portion of the term. Customer-initiated early termination after activation does not otherwise entitle you to a prorated refund, subject to applicable law.
2B. Existing Customers
Customers with agreements made before annual prepayment took effect keep the pricing, payment schedule, guarantees, and rights stated in their existing agreement. This policy applies to new annual agreements only.
3. How to End Service & Return Equipment
- Email info@evrendc.com or call (260) 316-9015.
- Agreements do not renew automatically; service ends at the end of the paid term unless you renew.
- We provide prepaid return packaging and arrange return pickup.
- Make the tablet, enclosure, cabling, and accessories available for pickup within 10 business days after the agreement ends.
4. Refund Processing
Any refund owed is issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.
5. Damaged or Defective Equipment
Equipment that fails through normal use is repaired or replaced at no additional cost as part of the Managed Service. You may be responsible for loss, theft, intentional damage, unauthorized modification, or failure to return the equipment.
6. Non-Refundable Items (after activation)
- Annual service fees after service activation, except as stated in Section 1.
- Charges for equipment damaged due to misuse, liquid damage, theft, or unauthorized modifications.
7. Contact
Questions about cancellation or a refund? Email info@evrendc.com.